Join us to hear from our speaker in the morning and resolve challenges with peers after lunch.

What does a really great customer experience look like? You can offer an amazing service to a customer or client but if all you are doing is meeting expectations they won’t become advocates of your business and this is a missed opportunity!

Specialising in increasing human and organisational performance, Mark Robb has extensive experience in creating and delivering leadership development and change management solutions. Having previously held a number of commercial management roles in the UK and Europe, he has a proven track record in making sustained measurable change to how people perform as well as bottom line results.

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